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How can I reset my password?
How can I reset my password?

If you are having trouble accessing your account on it may be necessary to reset your password. Here is how.

Till avatar
Written by Till
Updated over a week ago

If you are not able to access your account on our Self Service platform anymore - don't worry, you can always reset your password with a few clicks.

Just click on the "Forgot password" link below the login form (or directly use this link).

On the page you will need to enter your email address to which we then will send an email with further instructions on how to set a new password. Please allow this email 2-3 minutes to arrive and in case of doubt also check your spam folder.

After following the instructions in that mail and setting your new password you should immediately be able to login again.

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