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How can I delete my TFTW account?
How can I delete my TFTW account?
Thibaud avatar
Written by Thibaud
Updated over a week ago

We understand that managing online services involves numerous decisions, including the occasional need to close an account. At, we strive to make every aspect of our service user-friendly and secure, including the way we handle account deletions.

Current Account Deletion Procedure

As of now, it is not possible for merchants to directly delete their accounts through the merchant platform on We have this policy in place to ensure the security and integrity of our users' data and to prevent accidental deletions.

How to Request Account Deletion

If you decide that you need to close your account, please follow these steps:

  1. Email Us: Send an email to [email protected] from the email address registered with your account. This step is crucial as it confirms your identity and protects your account from unauthorized closure requests.

  2. Include Necessary Details: In your email, please specify that you wish to delete your account. You do not need to provide a reason, but any feedback you choose to give can help us improve our services.

  3. Confirmation Process: Once we receive your request, we will confirm that it has been processed and inform you of the date when your account will be closed.

Timing of Account Deletion

Your account will be deleted on the first day of the following month after your request. This timing helps ensure that all outstanding transactions or subscriptions are properly concluded, providing a smooth transition for both parties.

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