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Update your registered payment method
Update your registered payment method
Thibaud avatar
Written by Thibaud
Updated over a week ago

Ensuring seamless transactions and uninterrupted access to our services is vital to us. To help us serve you better, it's essential to ensure that your registered payment method on is always up-to-date.

Why is this crucial?

  1. Yearly Subscription Fee: Our system will automatically capture the annual subscription fee for your services.

  2. Monthly Platform Fee: We also capture the platform fee monthly, calculated based on your sales volume.

If your payment method is outdated or invalid, there's a risk of service disruption, which none of us want. Here's how you can update your payment information:

Steps to Refresh Your Registered Payment Method:

  1. Log in to your account: Make sure you're on the main dashboard.

  2. Navigate to Settings: You might find this typically in the upper right corner or under a user/account icon.

  3. Proceed to Billing: Or you can directly access the billing settings using this link.

  4. Update Payment Information: You'll find an option to enter new card details or link another bank account. Follow the on-screen instructions to complete the process.

  5. Save Changes: Never forget to save any changes you make, ensuring the system acknowledges your new payment method.

Ensuring that your payment details are current will help prevent unwanted service interruptions. We appreciate your cooperation and understanding. If you face any challenges while updating, feel free to reach out to our support team for assistance.

A Few Tips:

  • Regular Checks: Make it a habit to check your billing details periodically, especially if you have received a new card or closed a bank account.

  • Ensure Funds: Always make sure that there are enough funds in the associated bank account or the card limit isn't reached, especially around the billing dates.

  • Secure Your Details: Keep your login details safe and change your password occasionally for added security.

Ensuring Your Credit Card is 3D Secure Compatible

While updating or registering a new credit card on, you might occasionally run into issues. One of the primary reasons for this is our stringent security measures that require cards to be 3D Secure compatible.

What is 3D Secure?

3D Secure adds an extra layer of security for online credit and debit card transactions. It protects you, the merchant, and us, by ensuring the cardholder is genuinely authorizing the transaction.

If Your Card Isn't Registering:

  1. Contact Your Bank: If you're experiencing difficulty in registering your credit card, it might be because it's not 3D Secure activated. In such cases, get in touch with your bank or card provider.

  2. Request 3D Secure Activation: Ask them about activating the 3D Secure feature for your card. Most banks support this security measure, and the activation process is often straightforward.

  3. Retry on Once your card is 3D Secure compatible, return to our billing settings and attempt the registration again.

Remember, this extra security step not only ensures smoother transactions on our platform but also provides enhanced protection against unauthorized transactions.

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